At Pool Avenue, we know pool equipment is often purchased because you need it—not because you want to wait around for it. Our goal is to process orders quickly, package them securely, and provide clear tracking from our facility to your door.

Please review the information below before placing your order, especially when purchasing large or freight-delivered equipment.

Order Processing

Most in-stock orders are processed and prepared for shipment within 1–2 business days, excluding weekends and holidays.

Processing times are estimates and may vary depending on product availability, order volume, manufacturer availability, payment verification, or other circumstances.

Once an order has entered the shipping process, changes or cancellations may no longer be possible. Please review your order and shipping information carefully before checkout.

Shipping Methods

Pool Avenue uses established parcel and freight carriers depending on the size, weight, destination, and type of equipment being shipped.

Smaller products may ship through standard parcel services, while larger equipment such as heaters, heat pumps, filters, pumps, and other oversized products may require freight delivery.

The shipping method available for your order will be determined during checkout or during order processing.

Shipping Rates

Shipping charges are based on factors including:

• Package size and weight
• Delivery destination
• Shipping method
• Freight requirements
• Special handling requirements

Some products may qualify for free or discounted shipping. Free shipping means Pool Avenue is covering the applicable outbound shipping cost; it does not mean the carrier transported the order at no cost.

Large, heavy, or oversized equipment may require additional freight or handling charges. If an unexpected shipping adjustment is required before your order can be shipped, we will contact you.

Estimated Delivery Times

Most standard shipments within the contiguous United States typically arrive within approximately 3–7 business days after shipment.

This is an estimate and not a guaranteed delivery date.

Delivery times may be affected by carrier delays, weather, holidays, remote destinations, freight scheduling, natural disasters, or other circumstances outside of Pool Avenue's control.

Freight shipments may require additional transit time and coordination with the freight carrier.

Freight & Oversized Equipment

Large pool equipment may be shipped on a pallet through an LTL freight carrier.

For freight deliveries, the carrier may contact you to arrange a delivery appointment. Please make sure the phone number provided with your order is accurate and reachable.

Unless otherwise stated, freight delivery is generally made to an accessible location at or near the delivery address. Additional services requested from the carrier may result in additional charges.

IMPORTANT — INSPECT FREIGHT BEFORE ACCEPTING DELIVERY

Please inspect freight shipments carefully when they arrive.

Before signing the delivery receipt:

• Check the packaging and pallet for visible damage
• Look for crushed, punctured, torn, or missing packaging
• Check for visible damage to the equipment
• Verify that all expected pieces are present
• Note any visible damage directly on the carrier's delivery receipt

Freight damage should be reported to Pool Avenue within 48 hours of delivery.

If possible, take clear photographs of the shipment, packaging, pallet, damage, and shipping label before unpacking or discarding anything.

Please do not discard the original packaging or pallet until you have confirmed that your equipment arrived in good condition.

Order Tracking

Once your order ships, tracking information will be provided when available.

Tracking may take some time to become active after a shipping label is created. For freight shipments, tracking information may operate differently from standard parcel tracking.

Carrier delivery estimates are provided by the carrier and may change while the shipment is in transit.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and contact information when placing an order.

Please verify your information carefully before completing checkout.

If you notice an error after placing your order, contact Pool Avenue immediately. We will do our best to make the correction before shipment, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Refused & Undeliverable Shipments

Please contact us before refusing a shipment.

Orders refused without authorization or returned because of an incorrect address, unsuccessful delivery attempts, or other customer-related delivery issues may be treated as buyer-initiated returns.

In these situations, the customer may be responsible for the actual original outbound shipping cost, return shipping cost, and any applicable restocking fees.

This includes orders that originally qualified for free shipping.

Lost, Damaged or Incorrect Orders

If your shipment appears to be lost, arrives damaged, or contains the wrong product, please contact Pool Avenue as soon as possible.

Keep all original packaging, shipping materials, labels, and the product while the issue is being reviewed.

We may request photographs or additional information to help document the issue and work with the carrier.

International Shipping

At this time, Pool Avenue primarily serves customers within the United States. International shipping is not generally available unless specifically arranged and confirmed by Pool Avenue before purchase.

Need Help With Your Delivery?

Have a question about shipping, freight delivery, tracking, or an order you've already placed? Our team is here to help.

Phone: 888-783-7003
Email: info@poolave.com

If you need further assistance or have any questions about your shipment, please give us a call or send us an email.