We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

All items must be returned in new and unused condition.

WE DO NOT ACCEPT RETURNS ON INSTALLED EQUIPMENT. Once equipment has been installed, technical support, troubleshooting, and warranty claims must be handled through the manufacturer. Installed equipment is not eligible for a refund.

To qualify for a return, your item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Complete with all original tags, manuals, accessories, hardware, and included components
• Accompanied by a receipt or other proof of purchase

To request a return, contact us at info@poolave.com. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label. For buyer-initiated returns, the cost of the return shipping label will be deducted from your refund.

Shipping Fees on Returns

Shipping costs are non-refundable when a return is not the result of an error by Pool Avenue.

This includes returns due to:

• Ordering the wrong model, size, or configuration
• Compatibility or fitment issues
• Buyer's remorse
• Changed plans
• No longer needing the product

For these returns, the actual original outbound shipping cost and return shipping cost may be deducted from your refund, including orders that originally qualified for free shipping.

Freight and oversized equipment can have significant transportation costs. Any shipping deduction will reflect the actual carrier charges associated with the order.

Refused deliveries and orders returned as undeliverable are considered buyer-initiated returns and may be subject to both outbound and return shipping costs.

If Pool Avenue shipped the wrong item, or an item arrives damaged or defective, please contact us immediately so we can review the issue and assist you.

Damaged Shipments

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact Pool Avenue immediately.

Freight damage must be reported within 48 hours of delivery. Any visible damage to a freight shipment should be noted on the carrier's delivery receipt before signing for the delivery whenever possible.

Please keep the product, packaging, and shipping materials while your claim is being reviewed.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Installed or used equipment
• Special-order or custom products
• Personalized products
• Hazardous materials
• Flammable liquids or gases
• Final-sale items
• Gift cards

Please contact us before ordering if you have questions about whether a specific product is eligible for return.

Exchanges

If you need a different product, model, or size, the fastest option is generally to return the eligible item you purchased and place a separate order for the correct item once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable shipping or other deductions described in this policy.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

Need Help?

If you need further assistance or have questions about a return, product compatibility, damaged shipment, or your order, please contact our team.

Email: info@poolave.com
Phone: 888-783-7003

We're happy to help answer your questions before or after your purchase.